Terms

Booking, price and your rights

Each offer identifies the seller, organiser or intermediary, contact details, included services, dates, total price, payment dates and applicable product terms. KiteActive: Schans 12A, Lemmer, Netherlands, registration 72054670; info@kiteactive.com. For separate StayActive rooms, the accommodation supplier identified before booking is your contracting party; Active intermediates and remains responsible for its own errors. Partner terms are available before booking and do not reduce statutory rights against an organiser.

A non-binding enquiry is not a paid booking. For direct bookings you accept the offer using a clear payment button. Keep your confirmation and enclosed terms. Later changes do not alter existing agreements. Optional extras require your selection; requesting an extra is not a confirmed purchase.

Foreseeable mandatory charges are included in the total. Other unavoidable charges are disclosed in advance with their calculation and recipient. Deposits count towards the total. Late payment triggers a notice and an opportunity to remedy; non-payment does not automatically cancel a booking. We do not charge twice for performance and the same cancellation loss.

Contact the address in your booking for changes, cancellation or complaints. We acknowledge receipt and assess the request under the agreed product policy and applicable law. Refunds owed on cancellation are made within 14 days, or sooner where legally required. Vouchers are optional. Statutory warranty, liability and consumer rights remain; insurance does not replace our responsibility.

Sport, safety and liability

Kitesurfing involves falls, collisions, line entanglement, drifting, equipment failure, exhaustion, drowning, serious injury and death. Help may take longer at remote locations. Instruction reduces risks but cannot eliminate them. This is risk information, not a waiver of statutory rights.

State your level honestly, follow briefings and instructions, use required safety equipment, check emergency systems and stop in unsafe conditions or when tired. Do not participate under the influence. Disclose relevant limitations confidentially; do not enter medical details in general consent fields. Guides do not provide medical diagnoses.

Only advertised supervision is included; crew presence does not mean continuous supervision of free sessions. We remain responsible for our duty of care, competent supervision and sound equipment. Safety measures or exclusion preserve statutory rights. Undelivered activities require an appropriate remedy; bad weather does not automatically exclude refunds.

Each adult participant receives and personally acknowledges the information before participation. For minors we involve the authorised parent or guardian. The lead booker does not waive liability on behalf of others.

Equipment rental and damage

Before renting, you see the supplier, equipment, rental period, price, any deposit and return arrangements. An extra request is not confirmed rental. Rental terms must be supplied before the final rental agreement; a later email cannot add new charges.

Inspect equipment with us on collection and return. Pre-existing damage, ordinary wear and defects for which you are not liable are not charged. Report damage, loss or theft promptly and stop using unsafe equipment. Only agreed uses and users are allowed; protect equipment from theft and do not leave it unattended.

During our own supervised beginner lessons we absorb ordinary practice damage from a typical beginner crash. This does not automatically apply to independent rental or intentional damage, recklessness or ignored safety instructions. Liability must still be established.

If liable, you receive evidence of reasonable repair costs or actual replacement loss, accounting for age, condition, residual value and insurance payments. No automatic new retail price, fixed fine or double recovery. A deposit does not authorise arbitrary charges and is not automatically a liability cap. You can respond to the claim and evidence. Return at the agreed time and place; any late-return charges must be reasonable and disclosed beforehand.

Travel insurance and Sportzeker

We recommend suitable travel and cancellation insurance. Sportzeker is an option to consider; you may choose another provider. Check residence, destination, trip length, kitesurfing/lessons, medical costs, rescue and repatriation. Equipment rental, liability and cancellation are not automatically covered. Travel insurance does not replace any mandatory local inbound policy.

A click or enquiry does not confirm cover. Only the insurer confirms the policy and start date. Insurance is not automatically included or selected. For a paid referral we disclose that we may receive compensation. Without a separately confirmed insurance offer, we do not sell insurance with this booking.

Privacy, photos and videos

Accepting terms does not give blanket consent for marketing, health data or images. Recognisable promotional images require separate voluntary consent identifying the organisation, purpose, channels and duration. Own website/social channels, paid advertising and a private gallery are separate purposes. No selection means no consent; refusal does not affect price or participation.

The lead booker does not automatically consent for other adults. Appropriate representation applies to minors. Consent does not automatically cover partners or all Active brands. Withdraw through the booking contact; we stop new use and handle removal/anonymisation under applicable law. Legally required investigation or retention needs its own basis. Obtain permission where required before sharing recognisable images of others. The privacy notice explains data processing.

Day tickets and trips

Day tickets: full payment on purchase unless the offer states otherwise. Leisure services for specified dates generally have no statutory cooling-off period. Open vouchers are assessed separately. Voluntary non-attendance gives no additional refund right unless offered. Transfer to a suitable replacement is possible where the ticket system supports it safely; only disclosed reasonable actual costs apply.

If we cancel, ticket price and mandatory service fees are refunded within 14 days. For a date change you may accept the new date or choose a refund. Statutory remedies remain for substantial changes. Force majeure does not automatically exclude refunds for undelivered services.

For packages, the organiser is responsible for the whole package, including outside the EU and services performed by partners. Organiser, inclusions, minimum participation, payment terms, statutory information and actual insolvency protection must be available in advance. Planned membership is not existing protection.

The standard trip schedule, when offered, is 40% on booking and 60% no later than 42 days before departure; later bookings are paid in full. A €100 early-booking schedule applies only to explicitly offered, financially cleared departures, never automatically. All instalments and the total price must be shown beforehand.

For voluntary package cancellation the charge is the trip price less relevant savings and alternative-use income, never more than justified loss. We provide reasons on request. Statutory free cancellation and refunds remain available, including applicable unavoidable extraordinary circumstances. Statutory transfer/change rights and reasonable actual costs apply. Minimum-participation cancellation follows the statutory deadline disclosed beforehand. Refunds owed are made within 14 days. Partner terms do not remove our organiser responsibilities.